Testimonials for PolyLEVEL Alberta Corp.

Thanks for such outstanding service, such an upbeat positive enthiusiastic group.   FOLLOW UP TESTIMONIAL: I just wanted to follow up now that the job is done and let you know just how smoothly everything went and how fast, efficient and POLITE your crew was (Joel, Jeric, and Mitchell).  They were a great bunch of guys and they really understand customer service!  The completed work is fantastic and we are very happy with what was achieved and how quickly, cleanly and perfectly the job was done not to mention cheaply!!!  We are happy to highly recommend your service to all of our friends and family.  If you ever need a customer endorsement you can count on ours... Please pass my comments along to your crew's manager and ask him to give those kids a pat on the back from me.  AWESOME!  Just AWESOME! Thanks again for a job well done!

I have to say a huge thank you to Dan, Trevor and John!! They made all the effort to ensure the job was done right, I couldn't be more happy with the job that was completed. All of these guys went the extra mile to ensure my concerns were addressed and that their work was not only professional but answered all of my questions... I will be recommending and using PolyLEVEL again!!! You truly get the bang for your $$$$.

Thank you for your excellent service – the crew was super as well – PolyLEVEL should take over running Canada! Have a great week and weekend – we are very happy with the results! *Additional Testimonial*: Excellent reliable service - the only company of its kind to return my request for estimates and service! Polite, friendly, helpful! Very cordial and helpful! Excellent workers; courteous and helpful and responsive to our requests for extra work. Completely cleaned up the work site! A friend who was also looking for concrete lifting tried and number of companies - POLYlevel was the only company that returned the call and/or came out to do an estimate! The estimates were excellent.            

I live on a acreage just outside Bonnyville Alberta. My house is aprox 9years old.My driveway had settled aprox 4” so there was a significant rise entering the garage, plus my sidewalk along one side of the garage had tipped away from the garage aprox 3” the only thing holding it up was the rebar dowels into the garage footing. I also suspected that the front patio was hollow underneath and all that was holding it up was also the dowels into the house basement wall.I contacted poly level and they asked for pictures and measurements, once I provided what they asked they quoted me a price to get everything back in place and fill the voids underneath the concrete.The crew showed up two young fellows named Quinton “Q” and Josh at aprox 10:30 AM. And set up there equipment. They drilled 3/8” holes in various locations throughout the driveway entering the garage. On the side walk they installed mechanical lifting jacks and drilled holes along the length of the sidewalk. They drilled several holes in the patio as well.They then started injecting the foam material into the driveway and the driveway started lifting rather quickly to my surprise. They repeated the same injection procedure on the sidewalk and front patio making sure everything was back to original construction.They repaired several cracks in the concrete that had occurred during the settling. Plus they grouted in all the holes they drilled.The two boys “Q” and Josh did a heck of a job lifting everything back in place and did a great job cleaning up before they left. They were gone by Aprox 2:00PM.The quoted price was about half of what it would of cost to replace the concrete and if I went that way who knows if in a few years it would not settle again.I can not say if this will not settle over the next few years only time will tell. But there is a three year warranty if anything does settle within that time frame.

I was pleased with my experience with this company right from the start. I requested an online quote for my sinking driveway on a Thursday afternoon and received a follow up call the same afternoon. They booked a time within ten days to come to my location in Camrose for a quote.  Bob arrived and was punctual and professional. I received a courtesy call half an hour before he arrived. His quote was detailed and provided different options depending on my budget. He showed me an informative video on how the process is completed. The quote was cheaper than others that I received locally and was given to me on the spot. I was also given the option to save 5% if I booked that day. It was an easy decision based on how my experience was up to that point. Bob followed up with a personal email to thank me and let me know that I would receive a call to book the work which would probably be completed in 2-3 weeks. I was even more impressed when they called to ask if they could come the next day. The next morning Hugo and Oliver provided me the same courtesy call that Bob did and when they arrived they were nothing but professional and courteous. They kept me informed of everything I needed to know. They were friendly and wouldn't accept payment until I was pleased with the work.  They did a fantastic job leveling and sealing my driveway. They were organized and efficient and cleaned up very well. Kudos to Hugo and Oliver for their awesome workmanship. I would recommend Polylevel every opportunity I have. Thanks for a great experience.  

I've dealt with many contractors over the years and I have to say, the staff at PolyLEVEL are the best so far. Alex was a pleasure to work with. He came out to do my assessment and he answered every question I had. From my concerns about the appearance of the holes being drilled into the concrete (which basically disappeared after two weeks and were barely visible to begin with) to the environmental impact of the product (no impact). He was thorough, attentive and very detail orientated. Alex gave me the confidence to complete the work. I had my driveway lifted, had the preventative injection work done on the rest of the concrete as well as seal and joint repaired. The quality of work was excellent. So much so that I called Alex again a couple weeks later and got the surface sealant work done as well for additional concrete protection against pitting and water damage. That turned out excellent as well. Its great to see that consistency in service and quality. The customer care team was a pleasure to deal with. The work crews that showed up were so polite, friendly and professional. I was incredibly satisfied with the entire process from start to finish. The only downside is that my bar for good service has been raised pretty high for every other contractor and I doubt they'll be able to match PolyLevel. Great job!

I was immediately impressed when I called to schedule an appt. They were very professional, polite and friendly. When Bob arrived to provide a quote I was even more impressed, again the professionalism shown, the care and consideration of our specific needs were addressed and within an hour we had a quote with a drawing mapping everything out for us. Super cool. The process for us was 2 visits, on the 1st visit Jon and Steve looked after the cleaning and prep of the concrete. Not only were they professional, they were knowledgeable, polite and also I believe Steve was in training. Jon was a fabulous leader and they worked very well together. Second visit was for the lift and concrete seal.....wow! This was completed by Hugo, Oliver and Dave, and they were simply amazing. Hugo is an outstanding leader, you could clearly see the respect his Team has for him and with that, they worked like a well oiled machine. It was great to watch. Each one of these super people also commented on the great company they work for and I thought that in itself was amazing. Thank you again, we are very satisfied customers of PolyLevel!!! Keep up the outstanding way you look after your customers, employees and your company.

We contacted this company due to the very positive reviews they received.  Good reviews DO matter whenever we hire anybody for any type of work.   We were not disappointed when we hired PolyLEVEL.  Communication is very important to us and this company does an excellent job with this.  It began with Dennis the estimator.  We received a call from him as soon as we contacted the company, he made an appointment with us right away, contacted us half an hour prior to getting here and arrived exactly on time.  This showed us respect right from the start and as a result we accepted his quote immediately.  We knew we were in good hands from that moment.   Q and Jon were the technicians we had the pleasure of dealing with.  They were also excellent at communicating with us throughout our entire dealings with them.  They were very professional, thorough in explaining their process, diligent, courteous, respectful and when they ran into mechanical issues they apologized for the delay and were right back at it in a very short time.   We hired PolyLEVEL to level our concrete veranda which had sunk over time.   This same repair was done with mud jacking about 10 years ago with a different company but we decided to go with this process instead because the mud jacking did not perform well for us at all and our veranda sunk pretty quickly and drastically over the years.  The other difference between mud jacking and this technique is that the mud jacking left pretty significant holes and patches on our veranda in comparison to the much less intrusive method used by this company.   Due to all the factors I mentioned above, I do not hesitate to highly recommend this company.

We recently had PolyLevel work on our driveway and I can't say enough good things about them. They have an excellent team starting with call taker who was attentive enough to catch details that really helped the service fit in our busy schedule. You will be glad to do business with them. I am.   *ADDITIONAL TESTIMONIAL* Excellent company to work with they are attentive to all steps in the process. Our call representative explained the options and timelines of the service we were requesting and made the choice to go ahead with booking a service call very informative. We received a call back from a salesperson and they went over the details and options and carefully ensured they understood the scope of what we were selling. No upsell, no other information added. Hugo and Olivier called ahead on the day of the appointment alerting that they were in the area. This gave us ample time for us to move our vehicles and other items from the work surface. They arrived on time and efficiently began the work. The sealant crew was dispatched the next day and Ryley and Hani called when they were on the way and as well arrived and set about sealing and explaining the results and how we needed to care for the driveway while it set. Very Good Crews both teams. Cleanup was done by the sealant crew and there was no cleaning needed by myself the homeowner. Our driveway looks great and others in the area that have had mudjacking questioned why ours looks so much better. I reviewed many profiles on the web and read the differences between Poly fill and mud jacking and the advantages of poly fill were quite evident. I also read the reviews and testimonials on the PolyLevel website and checked with some of the reviewers that I recognized and all said that they were the best choice. I am glad I called PolyLevel. They have an excellent team.            

Excellent work! and overall great experience from start to finish. Bradon was so great to deal with when getting our quote, going over the product, process of the work and providing great options and also reasonably priced.   Ryley and Jon completed the work on lifting and sealing my driveway to meet up with my garage pad, side and front sidewalk and they were so friendly, helpful and answered all questions I had throughout the process and also let me watch the process as well.   Customer service is top level with this company, amazing to work with and answered all questions with lots of knowledge and got back to you quickly as well.   Overall great experience, happy with the product and will highly recommend to anyone.

PolyLEVEL provided a fantastic, professional service from beginning to end. My first contact was with Vince. He was professional over the phone and when he came to do the estimate, he was extremely informative. He answered all of our questions and more! He did not hesitate to spend a great deal of time with us despite the fact that it was a free estimate. The team that came to do the work (Ryley & Jayden) were equally as professional and demonstrated superior customer service skills. Ryley called to let me know they were on their way and they arrived right on schedule. He explained each step of the process and checked in with me throughout the work to ask if I had any questions/opinions etc. It was very obvious that he has a clear understanding of the process and that he values customer satisfaction. Once the work was completed, Ryley and Jayden walked me through it, reviewed the contract and explained what I could expect. They did a great job! I would highly recommend this company as they not only do a great job, but the employees are all respectful and knowledgeable. Many thanks!

We recently needed to get the concrete steps of our house lifted urgently. Polylevel was super helpful and understanding of our tight timelines and organised a quick appointment. The technicians (Dan and Trevor) were very friendly, knowledgeable and provided sound advice. The work was done expeditiously and expertly. We are extremely happy with the company and their very cooperative and friendly front office. highly recommend.

Amazing job! We didn't think it was possible to fix our driveway but these guys did it! They were on time, professional, super clean, and they lifted our driveway back up to where it's supposed to be. They also quoted us right and didn't surprise us with any hidden surcharge. Thanks for coming all the way up to Fort McMurray, 100% worth every penny!   *ADDITIONAL TESTIMONY* Update 3 years later…Our driveway is holding up and still looks amazing. Adam and Q came back to do more work in our backyard and once again they fixed what we thought was impossible to fix.

Vince, I just wanted to express my gratitude to you and your team for squeezing in this last-minute job before hard winter sets in tomorrow! François and Hugh, as far as I could tell, did a superb job under adverse—miserable—conditions. They were thoroughly professional, answered all my questions clearly and they were fun to be with to boot. I’m pleased as can be. I won’t hesitate to recommend your services to anybody I run across who requires concrete leveling. Thanks so much. Don S.

Filipe (Estimator) explained the process and what to expect.  He was very professional and easy to talk to.   My neighbor and I booked our driveway levelling the same day the estimate was done.   I received a phone call a few days prior to the work being done.   The crew, consisting of Josh, Jeric, and Connor showed up exactly when promised.  When they arrived, they marked off the construction site with orange cones (public safety!).  Each of the crew knew exactly what to do, they were very efficient, never got in the way of each other.  No swearing, no smoking, just "Get 'er done attitude!".  Work was amazing!   I highly recommend PolyLEVEL Alberta Corp, Filipe, Josh, Jeric, and Connor!  110% satisfied!