PolyLevel is a fantastic company. They have amazing customer service and follow through on that promise!
I used PolyLevel to get everything done to my driveway: foam injection to stabilize and level it; sealant to prevent moisture from penetrating the concrete; and filler in the expansion joints. I also had them lift and level the sidewalk from my driveway to front step.
Everyone I dealt with from the company, from the person who originally quoted me, to people on the phone, and the crews, were pleasant, friendly, professional, and on time. The company communicates well with clients, with crews calling in advance of their arrival and then actually arriving in the window they said. I'm big on punctuality, so this is a huge plus in my eyes.
After I had the work done in Sept 2020, I had a concern the sealant hadn't worked everywhere. I contacted PolyLevel and they said they would re-seal, but the weather was too cold. I put a reminder on my calendar to call them in the spring (March 2021) and I was blown away that they called me before I could get around to calling them. I was sure I'd have to call them and remind them. Many companies would not be proactive and instead just let someone with a concern forget about it with the passage of time.
This Sept 2021, I noticed some of the joint filler had holes in it. I emailed, and the same day had a call back, and an appointment with a foreman that same week. He looked over the filler and also noted the sidewalk I'd had levelled had sunk. He said a crew would come out to inspect, fix, or replace all the joint filler (not just the areas I pointed out) and re-lift the sidewalk. A crew came the next day.
I have been beyond impressed with PolyLevel in the year-ish since I first hired them. They back up their product with amazing customer service and prompt follow through. Their top priority really does seem to be ensuring everyone who uses them is happy, even well after the bill's been paid. I can't recommend them highly enough.
Shawna B. of Edmonton, AB
Saturday, October 9th